Terms & Conditions
Thank you for choosing CaitEscapes Travel to curate your international or overseas adventure. This Service Agreement outlines the terms and conditions of the travel planning services to be provided. By proceeding with payment for your selected CaitEscapes Travel service(s), you acknowledge and agree to these terms.
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I. Scope of Services
A. CaitEscapes Travel is a modern travel advisory service providing personalized travel planning and consultation. Services may include, but are not limited to:
1.Travel research and accommodations
2.Accommodation guidance or curation
3.Travel planning and itinerary structure
4.Coordination or management of select travel components
5.Communication with travel suppliers on the traveler’s behalf
6.Sourced pre-designed travel options from trusted partners
7.Guidance on flights, routes, and travel logistics
B. The exact scope of services depends on the service level selected by the traveler at the time of engagement and as outlined in the proposal or communication provided. Services do not include the cost of travel itself (accommodations, flights, tours, transportation, etc.).
C. CaitEscapes Travel does not operate as a traditional travel agent or sell preset travel packages. All travel components (flights, hotels, tours, transfers, etc.) are fulfilled by independent third-party suppliers.
II. Fees & Payments
A. Discovery Fee
1. A non-refundable Discovery Fee may be required to begin planning. This fee may be credited toward additional services if the traveler chooses to proceed.
B. Planning Fees
1. CaitEscapes Travel charges a per-travel-day Planning Fee for custom travel planning. This fee covers time, research, communication, design, expertise, and professional planning work required to build the travel experience.
2. Current Planning Fee rates:
a) $35 per travel day for groups of 4 travelers or fewer
b) $50 per travel day for groups of 5 travelers or more
Pricing Notice: Planning Fee rates are subject to change without notice. The rate in effect at the time the traveler engages services (pays the Discovery Fee or Planning Fee) will be the rate applied.
3. Planning Fees:
a) Are non-refundable once work begins
b) Do not include the cost of travel itself
c) Reflect time, expertise, research, and professional work performed
C. Curated Stays Fee
1. A separate fee may apply for accommodation-only services.
a) This fee covers sourcing and/or booking lodging.
b) It may be credited toward the Planning Fee if the traveler chooses to upgrade.
c) The fee is non-refundable once recommendations are delivered.
D. Pre-Designed Trip Collections Fee
1. Access to sourced pre-designed itineraries may require a separate fee.
a) These itineraries are curated from trusted travel partners.
b) The fee is non-refundable once delivered.
E. Flight Assistance Fee
1. General flight guidance is included for all travelers.
2. In limited situations—particularly for premium economy, business class, or first-class flights—CaitEscapes Travel may assist with booking.
3. Additional fees may apply for premium cabin flight booking assistance.
F. Additional Costs
1. All travel arrangements (flights, accommodations, tours, transfers, etc.) are billed directly to the supplier. CaitEscapes Travel does not mark up or alter supplier pricing.
III. Booking Management
A. The level of Booking Management included depends on the service(s) chosen.
B. Custom Travel Planning
1. Booking Management is included. CaitEscapes Travel may assist with:
a) Booking accommodations
b) Coordinating transportation when applicable
c) Coordinating tours or selected travel components
d) Managing supplier confirmations and required documentation
C. Curated Stays (Accommodation-Only Services)
1. CaitEscapes Travel may assist with booking lodging only for travelers selecting accommodation-only services.
2. Additional components beyond accommodations remain the responsibility of the traveler unless otherwise agreed in writing.
D. General Booking Conditions
1. For all bookings made through CaitEscapes Travel:
a) Travelers must provide necessary funds before any supplier payment.
b) Pricing and availability are not guaranteed until confirmed by the supplier.
c) All bookings are governed by each supplier’s terms, conditions, and policies.
d) CaitEscapes Travel is not responsible for supplier performance, service issues, changes, cancellations, delays, or disruptions.
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IV. Client Responsibilities
A. Travelers agree to:
1. Provide accurate and timely information.
2. Review all confirmations and travel documents for accuracy.
3. Maintain valid passports, visas, and travel documentation.
4. Provide prompt payment for supplier bookings coordinated on their behalf.
5. Purchase comprehensive travel insurance.
6. Respond timely to communication, revisions, and necessary decisions.
7. Communicate promptly regarding preferences, changes, or concerns.
V. Changes & Support
A. Cancellations & Changes by Travelers
1. All fees paid to CaitEscapes Travel—including Discovery Fees, Planning Fees, Curated Stays Fees, Pre-Designed Trip Collections Fees, and any Flight Assistance Fees—are non-refundable.
2. Supplier policies govern all refunds, penalties, credits, and rebooking terms.
B. Supplier-Initiated Changes or Issues
1. CaitEscapes Travel is not responsible for disruptions caused by:
a) Airlines
b) Hotels/resorts
c) Tour operators
d) Weather or natural events
e). Government actions
f). Global health situations
g) Travel advisories
h) Any circumstances outside of CaitEscapes Travel’s control
2. Travelers must follow supplier policies for handling changes or cancellations.
C. On-Trip Support
1. Basic support is provided for questions related to services planned through CaitEscapes Travel.
2. Travelers will also receive supplier contact information for urgent or operational issues while traveling.
VI. Travel Insurance
A. CaitEscapes Travel strongly recommends purchasing comprehensive travel insurance to protect against cancellations, delays, medical emergencies, and unexpected disruptions.
B. Upon request, CaitEscapes Travel may assist travelers with sourcing and presenting insurance options from trusted providers. If the traveler selects an option recommended by CaitEscapes Travel, the advisor may purchase the policy on the traveler’s behalf using traveler-provided funds.
C. Travelers are solely responsible for reviewing and understanding the terms coverage limits, exclusions, and benefits of any insurance policy purchased. CaitEscapes Travel is not liable for decisions made regarding insurance coverage or for any lack of coverage resulting from the traveler’s choices.
VII. Third-Party Suppliers
A. All travel arrangements are fulfilled by independent third-party suppliers. CaitEscapes Travel is not liable for:
1. Supplier acts or omissions
2. Supplier performance or service quality
3. Supplier policies or restrictions
4. Supplier pricing or availability
VIII. Acknowledgement and Agreement
A. By submitting payment for any service, the traveler acknowledges and agrees to:
1. The terms of this Service Agreement
2. The advisory nature of services provided
3. The non-refundable nature of CaitEscapes Travel fees
4. All supplier terms, conditions, and policies
B. No physical or digital signature is required unless specifically requested.
IX. Governing Law
A. This Agreement shall be governed by the laws of the State of North Carolina.